Our Commitment to You
At Morgan Stanley, we understand that protecting your assets against fraud is an essential part of our commitment to help you achieve your financial goals. As part of this commitment, we will reimburse you for losses in your Morgan Stanley account due to unauthorized online access to a Morgan Stanley system that occurs through no fault of your own. Read more about the conditions of the Online Fraud Protection outlined below.
What you need to do
Achieving the highest level of security requires a commitment from you as well. To help make sure your account information remains secure:
- Safeguard your user name and password, and do not share your account access information with anyone.
- Review your confirmations, statements, account activity and other communications from Morgan Stanley diligently. Enlist in electronic delivery of communications for timely notifications of transactions and/or account alerts sent to your email address on file
- Report any errors, discrepancies or suspected unauthorized activity in any of your accounts promptly by calling our Client Service Center at 1 (888) 454-3965 (24 hours a day, 7 days a week). If you are outside the United States, you can call collect at 1 (801) 617-9150.
- Inform our Client Service Center or your Financial Advisor when mailing addresses, email addresses or phone numbers change.
- Secure your computer with anti-virus, anti-spyware, and similar protective software and firewalls, and do not access your Morgan Stanley account from public computers (e.g., hotel business centers, airport kiosks, or similar locations).
Morgan Stanley offers a free mobile app, providing customers with a convenient way to access account information and bank on the move. Our layered security approach also protects your mobile experience with us. Here are a few tips to keep your mobile experience secure:
- Make sure to download trusted apps from a reputable source such as the iTunes App Store
- Avoid "Jail breaking" or "rooting" your mobile device
- Use your phone's built in lock function and password protect your device
- Never leave your mobile device unattended
- Keep your mobile device operating system up to date and apply patches as soon as they're available
- Avoid using public WIFI hot spots, when looking to bank and/or enter credentials to a site
We take the security of your online personal and account information seriously, and we will investigate all claims about unauthorized access to your accounts. In addition to maintaining the security of your account as described above, you agree to cooperate fully with us in any investigation by answering questions from Morgan Stanley and law enforcement officials. You may also be asked to take corrective measures to protect against further fraudulent activity, such as filing a police report or affidavit, allowing us access to your computer, or authorizing access to your internet service provider's records. We reserve the right not to reimburse your losses if you have not taken the actions specified above.
This policy covers your personal brokerage account with Morgan Stanley; it does not cover business accounts. In addition, checking, bill pay and debit card services, which are covered under separate agreements, are not part of this Morgan Stanley Online Fraud Protection.
This policy does not cover situations in which you authorized the account activity or the fraud was committed by a person to whom you have granted account access. If you share your account access information with anyone, we will consider that you authorized that person's activities. Morgan Stanley will determine the type and amount of any reimbursement, including whether to replace the assets in your account. We may also seek reimbursement from the person(s) or entity that committed the unauthorized activity. Morgan Stanley may not compensate you for losses stemming from unauthorized access to your account if you are reimbursed, or eligible for reimbursement, through other coverage, such as an insurance provider. As a condition of reimbursement, we may ask you to assign us certain rights you may have regarding the loss, and sign a release of any further liability. You may not assign your benefits under this Fraud Protection to any other party.
Account Information Disclosure
Morgan Stanley will never ask
you to disclose account numbers,
passwords, Social Security Numbers,
email addresses, or any other
identifiable information in an email
or text. If you are unsure about the
legitimacy of an email purporting to
come from Morgan Stanley, please
contact your Financial Advisor or
the Client Service Center.